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At The Bradford Exchange we always strive to provide you with Customer Service of the highest possible standard. In addition, we aim to ensure that your order is received as quickly and efficiently as possible.
How long is delivery?
- We aim to deliver your item directly to your door within 8 to 10 working days of ordering.
- Please note delivery of personalised items currently takes approximately 21-28 days from the order date.
I have waited 10 days and have not received my item, what should I do now?
- We apologise that you have not received your item. Please note that some items may take longer to be manufactured than originally anticipated and be assured that we work closely with our suppliers to ensure delivery times are kept to a minimum.
Latest Product Information & Delivery Dates
Please check the latest product information below as it may contain important information relevant to the delivery of your order:
| Product ID |
Product |
Delivery Date |
| 07-00083-001 |
Dear Granddaughter Music Box |
Beginning of April |
| 03-01674-001 |
Little Ubu |
Beginning of June |
| 426-b0018.01U |
Flying Scotsman Lamp |
Middle of May |
| 14-00567-001U |
Wonderful World of Disney Tree |
Beginning of March |
| 426-B3948.01 |
Lambretta Cuckoo Clock |
End of May |
The item I am waiting for is not shown on this page, what should I do now?
- Please go to the Contact Us page of our website and complete the enquiry form.
- In the "My Enquiry/Order" box please remember to state - 'UPDATE ON DELIVERY' followed by the name of your item and one our friendly UK customer service team will track your order and update you on the latest delivery information available.
Where do you deliver to?
- We currently deliver to anywhere within the U.K . including Northern Ireland.
Can I specify a delivery date when ordering?
- If you require your item to be delivered on a specific date, please contact our UK customer services department on 0871 222 5511* and one of our friendly team will arrange express delivery for you (subject to stock availability). Please note additional charges for this service will apply.
- If you wish to proceed with your order using our standard delivery service we are sorry we are unable to provide a specific date for delivery.
What if I am not at home when my parcel is delivered?
- If the delivery is with Royal Mail and you're not at home when they try to deliver your item(s), they will leave a delivery card explaining how to collect it from your local sorting office.
- If the delivery is with HDNL (Home Delivery Network) and you are not at home at the time of delivery, they will leave a delivery card for you to contact them so you can re-arrange a more convenient time for them to deliver your item(s).
WHAT IF THE ANSWER TO MY ENQUIRY DOES NOT APPEAR ON THIS PAGE?
If the above information has not answered your enquiry, please go to our Contact Us page and complete the enquiry form. Please ensure to provide your full enquiry details and one of our friendly team will get back to you.
* Calls to our UK-based enquiry line are charged at 10p per minute plus network extras.
If the above information has not answered your enquiry, please go to our page and complete the enquiry form. Please ensure to provide your full enquiry details and one of our friendly team will get back to you.
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