Payments & Invoices

Payments & Invoices - FAQs

  1. I sent my payment by post, but have just received a reminder letter. What should I do?

    A: If you have made a payment within the last 7 - 10 working days please disregard your invoice.

  2. I have returned my item but I am still receiving invoices requesting payment on this item. What shall I do?

    A: If you have returned your item within the last 21 days please disregard your invoice and allow us a little longer to receive and process your return.

  3. I haven’t received my product yet – why has my card been debited?

    A: Your card will be debited on the date of despatch from our warehouse. Your product should be with you within 8-10 working days.

    A: If you’ve chosen to pay by Visa, Visa Debit, MasterCard, Visa Electron or Delta and your item is payable in instalments, future instalments will be debited from your card automatically every 28 days after despatch from the warehouse.

    A: If you have chosen to pay by Maestro, Switch or Solo we will send you an invoice once your next payment is due.

    A: If you have ordered a personalised product, we debit the payment once we receive your order.

  4. How can I pay my invoice?

    A: We accept payment by credit/debit card, cheque or postal order.

    A: You can pay online by credit/debit card by clicking the option 'Make Online Payment' at the top of the page.

    A: You can telephone our 24 hour UK payment hotline on 0333 003 1532 to make a payment by card. Please allow up to 48 hours for the money to be debited from your account. Calls to 0333 numbers are chargeable at local rates from both UK landline and mobile phones but they are also included in most network providers’ “free minutes” packages. Our UK call centre's opening hours are:
    Monday-Thursday – 09:00am-19:00am, Friday – 09:00am-17:00pm and Saturday – 09:00am-16:00 pm.

    A: If posting payment, please send it to the following address:
    The Bradford Exchange, 2nd Floor, Churchill House, 47 Regent Road, Hanley, Stoke-On-Trent ST1 3JJ. Please remember to include your payment slip or your full name and address details along with the payment.