General Enquiries - FAQs

1. How do I get removed from your mailing list?

   Go to our Contact Us page, please fill out your details and, in the My Enquiry box, please state that you wish to be removed from our mailing list. Our Customer Service team will remove your details.

2. I have a specific question about a product. What should I do?

   Go to our Contact Us page and fill out your details with your enquiry. Our Customer Service team will endeavour to answer your query promptly via email.

3. I’m interested in one of your products, but can’t seem to find it on your website. What should I do?

   If the item you are interested in is not displayed online, please Contact Us with a description of the item you require and we will be happy to help.

4. A family member has tried to contact you, on my behalf, but the enquiry couldn’t be answered. Why?

   We have a legal requirement under the Data Protection Act to secure all of our customer information. For that reason we can only discuss account details with the account holder or any person that has previously been authorised to speak on behalf of the customer.