Can I change or cancel my order?

Dec 03, 2018 21:11:14 PM Published in Guarantees & Returns 9308 Views.

A: If you need to change details of your delivery address, remove items from your order, change your order or cancel it completely, please contact our Customer Services team for advice on 0333 003 1532, email us customers@brad-ex.co.uk or email via our Contact Us page. Please be ready to quote your order number and order date.

You have the right to cancel your order within 14 working days of receiving your purchase. This 14 day period begins the day after you receive the items from us. To exercise the right to cancel, you must inform us of your decision to cancel your contract. You may do this by filling in the cancellation form available here and emailing the completed form to customers@brad-ex.co.uk with your name and order number specified in the subject line.

Please note, we are unable to change personalised items once they have been received by the engraver.

Calls to 0333 numbers are chargeable at local rates from both UK landline and mobile phones but they are also included in most network providers’ “free minutes” packages.