A: Our policy is to abide strictly by all relevant current legislation relating to consumer rights. Beyond this, we are also members of the Direct Marketing Association and voluntarily subscribe to all of their recommended best practice guidelines. A good place to find out about consumer rights, especially when buying by mail order, is by visiting the Citizen Advice Bureau website.
When you buy anything from The Bradford Exchange your rights are fully protected therefore and there is no need for us to list lengthy terms and conditions. The only areas we draw your attention to are those where our policy perhaps differs from standard business practice below. Our ambition is to ensure that you will become a regular customer and enjoy the experience of shopping with The Bradford Exchange.
1) Satisfaction Guarantee
In addition to your legal right of being able to cancel your order any time up to 14 days after the day you receive your order (except personalised items), Bradford Exchange operates a far more generous satisfaction guarantee than most businesses. We want you to be completely happy with anything you buy from us. For this reason, for most items we offer you the opportunity to return up to 365 days after purchase and obtain a replacement or a full refund. The exceptions to the 365 day policy are: - jewellery and apparel items: the satisfaction guarantee is limited to 120 days. Coins: the satisfaction guarantee is 14 days - personalised items: no returns can be accepted. To take advantage of our satisfaction guarantee, you must ensure that the product you send back to us is in saleable condition with its original packaging.
2) Non-Payment of Invoices
We offer instalment plans on many of our products and credit facilities for our established customers. We ask for prompt payment when invoices become due. If you are having difficulty paying your invoice, please contact us and we will provide whatever assistance we can. If we do not hear from you we will send out reminder letters requesting that you pay any overdue amounts. We will seek to recoup from you the cost of sending out these reminders and the cost, if necessary, of eventually sending the debt to a third party agency. These charges may amount to up to £22.50. If it proves necessary to instruct an agency, they may also pass on their costs of collection to you. None of these costs will be incurred if invoices are settled on the due date stated clearly on the invoice itself. If you have any questions about buying from us, please contact us on 0333 003 1532 or email us at email@example.com