What is the guarantee period on my ordered item?

Dec 03, 2018 21:14:42 PM Published in Guarantees & Returns 708 Views.

A: We provide the following no-quibble satisfaction guarantees:

Any non-personalised jewellery or apparel items: 120 days. Any coins: 14 days All other non-personalised products: 365 days

We are unable to offer satisfaction guarantees on personalised products. The satisfaction guarantee allows you to claim full refund or replacement providing the goods being returned to us are in saleable condition in their original packaging and earrings have not been worn or removed from their protective sleeve. Our satisfaction guarantee does not affect your statutory rights.