A: If you would like to return your product, you can simply print out the return label by clicking here and follow the instructions printed on the label. Or please contact our Customer Service Team on 0333 003 1532.
Alternatively you can call our friendly UK call centre on 0333 003 1532. Calls to 0333 numbers are chargeable at local rates from both UK landline and mobile phones but they are also included in most network providers’ “free minutes” packages.
If you have a high value coin you wish to return, please contact your Account Manager on the number they provided you. Please do not return these items using the prepaid label above.
A: Please note we are unable to accept returns on personalised products unless the item is faulty.