For all coin returns, please visit our frequently asked questions at www.heritagecoins.co.uk 

For items over 61x46x46 cm or over 20kg, please go to our contact us page and complete the form provided.

For all other items, please follow the link to the Royal Mail returns service, where you can print off a free-post label and return your item at your local Post Office. Always remember to ask for proof of postage. Click here to create a return.

To ensure we have received your returned item and to help us process any refund that may be due, please ensure you return the payment form that was sent out with your product.

Personalised items may only be returned if they are faulty as these products have been custom-made to your order.