How do I return my item?

Dec 03, 2018 21:20:33 PM Published in Guarantees & Returns 14180 Views.

A: For items over a value of £500 or over 61x46x46 cm or over 20kg, please call our customer services team on 0333 003 1532 to arrange a return.

For all other items, please use the Royal Mail returns service by clicking here, where you can print off a free-post label and return your item at your local Post Office. Always remember to ask for proof of postage.

To ensure we have received your returned item and to help us process any refund that may be due, please ensure you return the payment form that was sent out with your product.

Please note calls to 0333 numbers are charged at local rates for UK landlines and mobiles, but are included in most network providers’ 'free minutes' packages.

Personalised items may only be returned if they are faulty as these products have been custom-made to your order.